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Utility Billing

The Utility Billing Division of the Finance Department is responsible for the billing of water and sanitation pick up.  Water meters are read every month and billed in monthly increments.  Water is measured in cubic feet, and billing is calculated in hundreds of cubic feet.  One hundred cubic feet is equivalent to 748.1 gallons.  To see current water rates, based on meter size, click here.

 

The City contracts with Rock River Disposal Services, Inc for it garbage, recycle and landscape waste pick up.  The garbage rate is $18.86 per residential dwelling unit per month.  Your monthly water/rubbish bill includes the charges for water service and usage from the prior month and the charges for rubbish removal for the current month.

 

There are numerous ways to pay your utility bill:

 

Paying with Cash
At City Hall, 425 E State Street, from 8am to 5pm, Monday through Friday

 

Paying by Check
At City Hall, 425 E State Street, from 8am to 5pm, Monday through Friday
By mail using the return envelope that was sent with your bill or mailing payment to:
Payment Center
City of Rockford
P.O. Box 1221
Rockford, IL 61105-1221
After hour Payment Drop Box (located near the south entrance of City Hall)

 

Paying by Credit Card
At City Hall, 425 E State Street, from 8am to 5pm, Monday through Friday
By mail using the return envelope that was sent with your bill or mailing payment to:
Payment Center
City of Rockford
P.O. Box 1221
Rockford, IL 61105-1221

 

E-Billing and Auto Pay
To sign up and take advantage of the City's e-billing and auto-pay features, click here.  Click on the "Enroll Now" button and enter your e-billing account number (with the dash), your enrollment token (capital letters), your email address and a password that you create following the password guidelines.  The e-billing account number and enrollment token are located in the upper right corner of your bill.
The e-billing system will send you an email.  Once received, open the email and click where instructed, then click the sign in button and enter your e-billing account number and the password you created.
On the next screen, click on the accounts button to set up either a checking account or a credit card to be charged.  Complete all information requested and do not use punctuation.
To pay your current bill, click on the View Pay Bill button and then the blue Pay button to schedule a payment.
To set up the Auto Pay feature, click on the Options button.  Go to the third line and click Modify. A box will appear in the center, on the right side of the box click the drop down and select either my checking or my credit card.  Then on the left side of the box, enter a threshold amount, this sets the upper limit for Auto Pay.  Auto Pay will only pay bills that are less than this amount.  Auto Pay takes effect with the next bill, not the current bill.

 

To set up new service, questions about your existing water service, or billing questions, contact the Customer Service division at 815-987-5700.  For questions on your garbage collection, contact Rock River Disposal Services at 815-965-2489 or the City's Code Enforcement Division.  For after-hours water emergencies, call 815-987-5712.


Page last updated: 9/10/2014 3:12:17 PM

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Special thanks to Jason Rotello and Tamika Jones for contributing images for the City of Rockford website.