Fire Department's FAQs
204 South First Street
Rockford, IL 61104
Main Number: 779-348-7171
Fire Prevention: 779-348-7172
Fax Number: 815-987-5737
Non-Emergency requiring Fire or Police Response: 815-966-2900
We do not provide numbers to individual fire stations
The Rockford Fire Department uses a third party vendor to bill for our ambulance transports. If you have a question concerning your bill, please contact McKesson at 1-866-631-4551.
Click Here and follow the directions to download a FOIA (Freedom of Information Act) Request Form. You can also fill out a form in person at Fire Department headquarters, 204 S 1st St.
There are 11 fire stations located throughout the city.
The department also has specialty vehicles for rescue and Hazmat operations.
Our main concern in any medical emergency is to provide support as quickly as possible. All fire suppression companies are equipped with at least one ALS certified personnel. Because there are only 7 ambulances to cover the city, by sending a fire truck we can ensure that Advanced Life Support is on scene in a timely manner.
If the hydrant needs painting or maintenance, contact the City of Rockford Water Department at 779-348-7300. The Fire Department will not open a hydrant for kids to play. This significantly reduces the water pressure in the area and could jeopardize firefighting efforts. We also recommend that during the winter season, snow be removed in a 3 foot radius around the hydrant.
We will generally not respond unless there are extreme circumstances. We recommend setting food out and calling the cat. This could also be directed to the Winnebago County Animal Control.
For leaks or odors, contact Nicor at 888-642-6748. Call 911 if you are experiencing any symptoms.
We will respond to a lock out if there is an immediate danger. Otherwise, you should contact a locksmith.
False alarm billing is managed by a third party, PMAM. They can be contacted at 877-624-4992. There is a $300 fine for not having a permit. The 1st-4th false alarms are not charged. The 5th-8th false alarms are charged $100 each.
The Fire Department does not install car seats. Safe Kids Winnebago County provides that service. They can be reached at 815-489-6088.
The Fire Department does not provide CPR classes. Mercy Hospital (815-971-5394), OSF St. Anthony Hospital (815-484-7375), Swedish American Hospital (779-696-6082), and Red Cross (815-963-8471) do provide these classes.
By city ordinance, open burning and camp fires are not allowed in the City of Rockford. Permits are issued for special event bonfires and prairie/ecological burns. Fines for violating this ordinance may be issued. Click HERE to learn more about the open burning ordinance.
You can contact the American Red Cross at 815-963-8471 for assistance.
Once the Knox Box is installed, we will come and install the keys and cover. Contact the Fire Prevention Division at 779-348-7172.
Contact the Fire Prevention Division at 779-348-7172 to schedule an inspection.
Page last updated: 5/6/2013 11:10:02 AM