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Do you have questions about your bill?

 

Contact the Customer Service Center at (779) 348-7300

 

Monday through Friday 8:00 a.m. to 5:00 p.m.

 

For all billing related questions please email: billingquestions@rockfordil.gov

 

 

 

 

screenandkeys.jpg Pay - Online

 

To enroll in online bill pay, you will need your Customer Number and Account Number and 5 digit zip code.  These numbers are located on the upper right hand corner of your bill.   

 

Click here to Enroll Now!

 

 

envelopeback.jpg    Pay - By Mail

 

Return address for water bill payments is:

City of Rockford

P.O. Box 4635

Carol Stream, IL  60197-4635

 

 

 telephone.jpg  Pay - By Phone

 

Pay at City Hall - 425 East State Street Rockford, IL 61104

 

 

The City of Rockford now takes phone payments:

 

Pay over the phone by dialing 1-877-296-1495. You will need your nine digit account number and your eight digit bill number to begin the process. There are no additional fees associated with phone payments.

 

 

Pay In Person Image    Pay - In Person

 

 

 

The City of Rockford Water Division accepts payments via the internet, through the mail, by phone and at the following locations:

 

City Hall                                                                                     West State Street Currency Exchange
425 East State Street                                                                    1455 West State Street
779-348-7300                                                                              815-965-8807
Monday - Friday 8:00 a.m. - 5:00 p.m.                                             Monday - Friday 8:00 a.m. - 6:00 p.m.  Saturday 8:00 a.m. - 6:00 p.m.

Kishwaukee Currency Exchange                                                    Charles Street Currency Exchange
1807 Kishwaukee Street                                                                 1015 Charles Street
815-962-3595                                                                              815-964-5600
Monday - Friday 8:00 a.m. - 9:00 p.m.                                             Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday 8:00 a.m. - 7:00 p.m.                                                      Saturday 8:00 a.m. - 7:00 p.m.

Rockford's Best Currency Exchange
4215 East State Street
815-227-5558
Monday - Friday 8:00 a.m. - 9:00 p.m.
Saturday 9:00 a.m. - 6:00 p.m. Sunday  10:00 a.m. - 4:00 p.m.

 

NOTE:  CURRENCY EXCHANGE PAYMENTS DO NOT REFLECT IMMEDIATELY.  IF YOU ARE IN TURN OFF STATUS, PLEASE PAY VIA PHONE, IN PERSON OR ONLINE BILL PAY.

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Special thanks to Jason Rotello and Tamika Jones for contributing images for the City of Rockford website.