If the leak is outside, you'll be asked to provide the specific location of the leak and approximately how long it has been leaking.

If the leak is inside your home, the City can turn your water off at the street.  If the leak is directly from a water meter, we will make those repairs.  Any leaks at a valve or from the cut off box to the meter and inside your home are the homeowner's responsibility to repair, although the City will still shut the water off at no charge.

How can I use my meter to determine if I have a leak?

A leak detection indicator is located on the meter.  If all water has been turned off in the home and the blue dial is spinning, then a leak has been detected.  If you are unable to locate the leak on your own, please contact Water Customer Service at (815) 987-5700 to schedule an inspection.  A Water Service Inspector will inspect your home for possible leaks at no charge to you.  When the leak is located, it is the home owner's responsibility to make the repairs or to hire a licensed plumber.

It is recommended that someone be present when water is turned off.  No guarantees can be made that the water is off tight without someone present.

Page last updated: 5/14/2012 8:34:14 PM