Frequently Asked Questions

Contact Customer Service at 779-348-7300.

Properties in Rockford are serviced by Rock River Disposal Services, Inc. When you contact Water Customer Service to set up your account, you will automatically be set up for garbage service. You will be billed for garbage removal on your water bill each month. If you have any problems or questions regarding your garbage service, call Rock River Disposal Services, Inc. at 815-965-CITY 815(965-2489).

The City contracts with Rock River Disposal for a variety of services.

View a list of acceptable trash and alternate dumping sites for hazardous materials on the Rock River Disposal Service, Inc website.

View a page dedicated to finding information about major projects.

Call the CIP division at 779-348-7176.

Please contact the Pothole Hotline at 779-348-7260 or use our portal to report a pothole.

To request a handicapped parking space in a residential area, please call Traffic Engineering in the Department of Public Works at 779-348-7173. Staff will investigate the situation to determine whether or not the location will be safe for both the vehicle parking there as well as for the vehicles using the street.

Yes, all vehicles and dumpsters parked within the public right-of-way for more than two hours must obtain a permit. The charge is $8 per day, excluding holidays and Sundays. View the permit application (PDF).

To request a permit to park in a municipal parking lot, please call ABM at 815-968-5294.

If you have a dangerous sidewalk, call 779-348-7176 or report it.

To request a street light in a residential area, please call the Engineering Division in the Department of Public Works at 779-348-7174. Staff will investigate the situation to determine whether or not facilities are available for a street light installation.

The majority of street lights in Rockford's residential areas are on wood poles and are serviced by Commonwealth Edison. To request repairs to one of these street lights, please call 1-800-Edison-1. 800-334-7661. The majority of street lights located on Rockford's arterial routes are on metal poles and are serviced by City crews. To request repairs to one of these street lights, please call the Engineering Division at 779-348-7174. You may also submit an online Service Request form.

For Average Annual DT: State of Illinois Getting Around Illinois Average Annual Daily Traffic – you may contact the Traffic Engineering Division at 779-348-7173 or visit the Illinois Department of Transportation website.

To place a complaint about traffic-related issues, please call the traffic engineering division at the Department of Public Works at 779-348-7173.

Contact the Traffic Engineering Division at 779-348-7173. These types of requests must be brought before the Traffic Commission for approval. This can be done by submitting the request in writing to the Traffic Division, Department of Public Works, 425 E State Street, Rockford, IL 61104. The request will be researched and forwarded to the next Traffic Commission Meeting which convenes on the second Wednesday of every month.

To request repairs to either a traffic sign or signal, please call Public Works Operations at 779-348-7178 and 779-348-7179, respectively.

To place a complaint about the timing of traffic signals, please call the Traffic Engineering Division at 779-348-7173.

For Average Annual DT: Visit the State of Illinois Getting Around Illinois Average Annual Daily Traffic web page.

Yes, all companies wishing to travel City streets with over-dimensional/overweight loads must obtain an Over-dimensional/Overweight Load Permit. For more information, or to apply for a permit, contact the Winnebago County Highway Department, Centralized Agencies Permitting Services (CAPS) at 815-319-4002 or visit the Winnebago County Illinois website.

The right to cross land is known as the 'right-of-way'. This right can be on any land. If the right is granted to everyone, it is a 'public right-of-way'. The land is owned, or interest therein acquired, by the City and dedicated for travel purposes and utility placement. For Right-of-Way Permit, click on the following link: ROW Permit Application (PDF).

Wayfinding is a systematic network of directional signs to guide the traveling public from major highway gateways to key civic, cultural, regional, and commercial destinations. It can be designed to coincide with regional tourism marketing.