Accounts Payable

Announcement New Vendor Payment Platform: REPAY

The City of Rockford is excited to announce a new partnership with REPAY (Realtime Electronic Payments) to streamline and secure the way we issue payments to our valued vendors. As part of a broader initiative to support our vendor community, enhance security, and efficiency of the payment process, the City will begin processing all vendor payments, including checks and electronic funds transfers (EFTs), through REPAY starting July 10, 2025. To help vendors prepare for this change, here is a brief overview of What to Expect. 

What Vendors Need to Know

• Beginning July 10, all vendor payments will be issued through REPAY.
• The City will not share any existing banking or payment setup details with REPAY or any third party.
• REPAY will contact vendors directly to confirm or collect payment preferences at the time a payment is issued.
• Vendors will need to provide their preferred payment method, including banking information, directly to REPAY when prompted.
• Payment remittance details will continue to be provided as they are currently.
• The City will continue to process payments under the IL Prompt Payment Act.
• If you are contacted by someone from REPAY from the numbers below, this is a legitimate request. 

Contact Verification

To ensure security and prevent fraud, REPAY representatives may reach out using the contact information below.

Email: payableshelp@repay.com

Phone Numbers: (801) 679-6044 or (801) 762-8772

Questions?

If you have questions or need further assistance, please contact the City of Rockford Accounts Payable Division:

Email: APDept@rockfordil.gov

Phone: (779) 348-7168

We appreciate your continued partnership as we implement this important enhancement to our vendor payment process.